Frequently Asked Questions
Everything you need to know about bringing light and style to your home.
What is the standard shipping timeframe for Luminara products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer a warranty on your home decor and lighting fixtures?
Yes, all Luminara products come with a one-year limited warranty that covers manufacturing defects and electrical components under normal residential use.
What is your return policy if an item doesn't fit my space?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your LED bulbs and lighting solutions energy efficient?
Absolutely. Luminara specializes in eco-friendly lighting. Our LED products consume up to 80% less energy than traditional incandescent bulbs and have a lifespan of over 25,000 hours.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.